Saying no
There is a Casey’s commercial where an actor that is dressed as an employee says that they hate to say no. I worked in a convenience store years ago. It was not part of this chain. I was trained in what I could and could not do for a customer. I could not leave the store to pump the gas for them.
If I was there with other employees, I could do that. When I worked at another station, my job was to pump the gas. That was what we were trained to do. This ad tells us that they deliver pizza to you and that they will even bring you to them to get their pizza. Call your local Casey’s and ask for these services.
My guess is that they will not say no. They will laugh at you, hang up on you, or tell you to contact Grub Hub, Lift, or some other company for these services. Every business has their rules and guidelines regarding what they will do to accommodate their clients. Ask a stupid question and they should give you a polite answer.
I have worked in retail, wholesale, and manufacturing. Some of the companies I worked with also sold services. I have told customers no without using that word. “What if we . . .?” was a favorite answer for me. Suggesting an alternative to a request that I could not grant was the way I was trained.
Your employer should be educating you in how they want you to respond. I worked in several positions over the years. When I was a supervisor and manager, I often trained others to do the things that I did. I never wanted them to be stifled by someone telling them that they could not accomplish anything.
One of the first young men I hired at a pet store where I had just become the manager took over a different position I had held with that company. As I was leaving a restaurant with customers and my boss, I ran into him and the owner of that company, and he was introduced to me as the current purchasing agent.
My old boss had apparently forgotten that I was the one that had brought him to the company. When I hired him as a part time salesperson while he was a college student, I trained him and another employee that was there when I came, to know and be able to do anything that I could. Some management personnel do not teach any more than they need to. They are afraid others might be promoted over them. I’ve never felt that way.
I once told the President of a company during an interview that I would be getting ready to be promoted to my prospective boss’s position from the first day, if I was hired. I got the job and a few months later began working as the department supervisor and training to become the manager. Telling the truth is always the best advice, especially in advertising.
